Frequently Asked Questions
- Sizing & Sets
- Natural Dyes
- Return & Exchanges
- Holiday Promotions & Return Policy 2023
What is Tencel Modal?
Tencel® Modal is a bio-based material which comes from beech trees sustainably harvested by Lenzing. Lenzing ensures its trees do not come from ancient and endangered forests, and manufactures their fibers in a closed-loop production process where any chemicals are recovered or transformed. Tencel® Modal is a biodegradable material.
Do you use synthetic fabrics?
No. We believe that what we put on our bodies matters, and we wouldn’t want to be sleeping in plastic. While there are some semi eco-friendly synthetic options out there like recycled polyester, this is not something we would want to sleep in as it is not breathable or moisture absorbent, and does not take natural dye as well as natural or bio-based fibers.
Are your products vegan?
Yes, all Half Asleep products are vegan and cruelty free. Our fibers and dyes are all plant-based. We do not use natural dyes derived from insects (yes, they exist!).
How do you minimize waste?
We use leftover materials whenever possible to avoid waste. Our Scrap Scrunchies, for example, are made with fabric offcuts from the production of our Classics Collection.
What packaging do you use to ship your orders?
All of our hangtags, business cards, and thank you notes are made using cotton paper, which is made with cotton fabric scraps from the garment industry. Our packaging is plastic-free and is compostable, biodegradable, and/or recyclable.
Do you use virgin plastic?
No, our orders are shipped plastic-free using a box made of a combination of recycled paper and FSC certified paper to ensure strength and durability. They are recyclable and biodegradable. The garment or accessories you ordered will be inside of transparent bags made of cassava starch which are biodegradable and compostable.
What are natural dyes?
Our fabric is dyed with plant-based natural dyes. All of the ingredients used to dye each color are listed on the homepage of our website. Dye ingredients range from indigo to food waste products such as pomegranate skins.
Why do you share your ingredients?
We believe in ingredient transparency, because we like to know what is in our clothing, just like we like to know what is in our food. We list everything from the dyestuff to the mordants (which help the color stick).
Are mordants like aluminum necessary?
Yes, we need a mordant to make the color stick and avoid it from washing off quickly. Mordants used in natural dying are much safer than those used in synthetic dyes.
Will you be introducing new colors?
Yes! We are always looking for new colors to introduce to you. Our options are limited to what nature can provide, but we are open to hearing your suggestions as to what you would like to see next.
Does your sleepwear come in black?
Not for now. Many customers have asked us for black, but unfortunately, we have not yet found a way to make this naturally. We are constantly looking for ways to offer you black, or the best alternative, naturally - so stay tuned!
Does the color fade over time?
Very slightly with every wash. This is not to be considered a defect, but rather the nature and beauty of natural dyes. We checked in with our customers that have had their sleepwear for over a year, and they all say they wouldn’t know unless they checked their item against a new piece.
What size am I?
We recommend you stick to your normal size, but first double check on our fit guide to see if it matches up. Our sleepwear runs a little big to allow for comfort, so you shouldn't have to size up. If you are in between sizes, or are having difficulty figuring out what size to order, please contact us and we will be happy to help!
Sets: Can I buy pieces of a set separately?
We currently only sell sets together. Since our fabric is naturally dyed, every roll of fabric could be a different shade. We cut sets together so that the color will match, and because of this, we must sell them together as well.
Sets: What if I am a different size for tops and bottoms?
We took this in mind when designing and fitting our prototypes, and this generally should not be an issue with our sleepwear. In most cases, we recommend sticking to your smaller size. Please refer to the fit chart on the product description page, and contact us if you need further assistance.
Sets: Do you make exceptions?
We recommend you first try ordering a set. If that still doesn’t work out, please reach out to us to see what we can do. Sometimes we receive a couple of extra tops or bottoms and we can make a mixed set for you; however, if we do not have extras, we cannot break up an existing set.
Do you have plus sizes?
Not yet, but we are working on it! Our plan was to launch plus sizes in 2020, but due to Covid-19 and the closing of the factories we work with, this has been very delayed. Subscribe to our mailing list and follow us on Instagram to be notified as soon as we launch more sizes.
Can I try on your sleepwear anywhere?
We sell our sleepwear at Pivot Market, a sustainable brands market inside of The Citadel in Miami, FL. You can try on our sleepwear and feel the softness of our fabric if you are in the area.
How should I wash my Half Asleep sleepwear?
You can hand or machine wash your sleepwear; however, we recommend hand washing. It is better for the environment and leaves your sleepwear looking nicer when it dries.
Tip: think before you wash! We sometimes overwash our clothes when it isn’t even dirty. Throwing our PJs on the dirty laundry pile may sound tempting, but we recommend you wash only when necessary. It is not only better for the life cycle of your garment, but for the environment as well!
Finally, wash only when necessary. It is not only better for the life cycle of your garment, but for the environment as well!
How should I dry my Half Asleep sleepwear?
Preferably not. We recommend you dry your sleepwear by laying it flat to dry on a dry white towel. Make sure to dry in the shade as some colors may fade with long exposure to the sun.
What is the best way to care for my Half Asleep pajamas?
Don't stuff them in a drawer! For best results between wear, we recommend hanging your pajamas. You may have never done that before, but why not treat the clothes we wear almost every day with love? Alternatively, you can neatly fold it in a drawer.
How much do you charge for shipping?
Nothing! We offer free standard shipping on all US orders. For expedited shipping, please check the options at checkout as they vary per location.
We also offer free shipping for returns.
How long does your standard shipping option take?
Typically, our free shipping option should arrive to you in 1-4 business days after it has been shipped. Under regular circumstances, orders placed by 11 am are sent the same day; however, due to Covid-19, there may be slight delays.
Do you ship outside of the US?
We currently do not ship outside of the US. Wish we shipped to you? Let us know at email@example.com
Can I return or exchange my item(s)?
We want your new sleepwear to be everything you dream it to be! If you are not satisfied with your order, or would like to exchange it for another size/color/style, please read our Return Policy and the instructions below.
To be eligible for a return, your item must not be worn, washed, or altered, and must be in the same condition that you received it. It must also have all tags attached and be in its original packaging. All returns must be sent back within 30 days of receiving your order.
To complete your return, we require an order number or proof of purchase.
Please do not send your purchase back without meeting the above requirements as returns will not be processed.
Email firstname.lastname@example.org Make sure to include your order # in the subject line (ie: "Return Order #1234" or "Exchange Order #1234"), and your full name and reason for return in the body of the email.
For exchanges: please also indicate which item(s) you would like to exchange
If your order qualifies for a return/exchange, we will send you a return label. Print your return label and send your order back to us in its original packaging.
Returns: When will I receive my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Expedited shipping charges cannot be refunded.
Exchanges: When will I receive my new item?
Once your return is received and inspected, we will send out your new item and provide you with your new tracking number via email
How much is return shipping?
Free shipping is provided on all acceptable returns within 10 days of receiving your order upon completion of a two minute anonymous survey.
If you do not wish to complete the survey, or if you send your order within 11-30 days of receiving your order, the return shipping will be deducted from your refund.
Buy 1 item get 20% off
Buy 2 items get 25% off
Buy 3+ items get 30% off
No code required, discount automatically applied at checkout
Please note: Sleep masks are not considered qualifying items for the tiered discount but will be discounted accordingly in your order.
Returns/Exchanges: Any items purchased on/before November 20, 2023 have an extended return window until January 31, 2024.
All returned items must comply with the conditions of our standard return policy.
*Any returns after purchase will adjust the discount price according to the amount of items kept. For instance, if you order 2 and return 1, your refund would reflect the discount for the 1 item kept (20% instead of 25%).